Privacy policy
Privacy Policy – RVTmed.store
Last updated: March 20, 2026
1. Introduction
RVTmed.store (“RVTmed,” “we,” “us,” or “our”) operates this online store and website to provide licensed healthcare professionals and clinics with medical devices and clinical supplies (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, create an account, place an order, or otherwise interact with us.
By using the Services, you acknowledge that you have read and understand this Privacy Policy.
2. Personal Information We Collect
When we say “personal information,” we mean information that identifies or can reasonably be linked to you. We may collect the following types of personal information, as permitted by applicable law:
- Contact details: Name, clinic or business name, billing and shipping address, email address, phone number.
- Account information: Username, password, preferences, and account settings if you create an account.
- Order and transaction information: Products viewed, added to cart, purchased, returned, or exchanged, order history, and related transaction details.
- Payment information: Payment method, limited payment card details, and payment confirmations processed securely through our payment providers (we do not store full card numbers).
- Communications: Information you provide when you contact us by email, phone, or through forms on our site (e.g., support requests, product questions, consultation requests).
- Device and usage information: IP address, browser type, device type, operating system, pages viewed, links clicked, and how you navigate the site, collected via cookies and similar technologies.
We do not intentionally collect personal information from children; see “Children’s Data” below.
3. How We Collect Personal Information
We collect personal information from several sources:
- Directly from you: When you create an account, place an order, fill out a form, subscribe to emails, or contact us.
- Automatically: When you use the Services, through cookies, pixels, and similar technologies that help us understand site usage and performance.
- From service providers: For example, payment processors, shipping and fulfillment partners, analytics providers, and email platforms that process information on our behalf.
- From Shopify and integrated apps: The Services are hosted by Shopify, which collects and processes data about your interactions with our store in order to provide ecommerce functionality, security, and analytics.
4. How We Use Your Personal Information
We use your personal information for the following purposes, as permitted by law:
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To provide and operate the Services:
- Process and fulfill orders, payments, shipping, and returns.
- Create and maintain your account.
- Display products, pricing, and availability and remember your preferences.
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To communicate with you:
- Send order confirmations, shipping updates, and support responses.
- Respond to your questions about products, orders, or account issues.
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To improve and personalize the Services:
- Analyze how visitors use the site to improve navigation, performance, and product offerings.
- Recommend products or content that may be relevant to your practice or previous activity.
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For marketing and advertising (where permitted):
- Send you marketing emails or other communications about products and offers you might find relevant.
- Show you online ads for our products on our site or on other websites, based on your interactions with the Services. You can opt out of marketing emails at any time by using the unsubscribe link in our emails.
- For security, fraud prevention, and legal compliance:
5. How We Disclose Personal Information
We do not sell your personal information. We may disclose personal information in the following limited circumstances:
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Service providers and partners:
- With Shopify (our ecommerce platform) and other vendors that host our store, process payments, ship orders, provide analytics, or send communications on our behalf.
- With marketing and advertising partners, where permitted, to help us deliver and measure ads related to our products. These partners use your information in accordance with their own privacy policies.
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Business operations:
- With our parent company, subsidiaries, or affiliated companies as part of normal business operations.
- In connection with a business transaction, such as a merger, acquisition, or asset sale, where your information may be transferred as part of the transaction.
- Legal and safety reasons:
We may also disclose information when you direct us to do so—for example, when you request that we coordinate with a particular manufacturer or training provider.
6. Relationship with Shopify
Our store is hosted on Shopify. Shopify collects and processes personal information about you in order to power the ecommerce platform, process payments, protect against fraud, and support analytics and advertising features.
Shopify may use information about your interactions with our store (and other merchants’ stores) to provide, maintain, and improve the Shopify platform and related services. In some cases, Shopify is responsible for the processing of personal information for its own purposes and will respond to rights requests related to that processing.
To learn more about how Shopify uses your personal information and the rights you may have, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
7. Cookies and Similar Technologies
We use cookies, pixels, and similar technologies to:
- Keep you signed in to your account.
- Remember items in your cart and preferences.
- Understand how visitors use our site.
- Support marketing and advertising efforts.
You can adjust your browser settings to block or delete cookies, but some features of the Services may not function properly if cookies are disabled.
8. Children’s Data
The Services are intended for use by adults in professional or business settings and are not directed to children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us personal information, please contact us using the details below so we can delete it where required by law.
9. Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to:
- Provide the Services and manage your account.
- Fulfill orders and maintain appropriate business and financial records.
- Comply with legal obligations, resolve disputes, and enforce our agreements.
10. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, such as:
- Access / Know: Request access to personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete personal information.
- Deletion: Request that we delete certain personal information, subject to legal and business exceptions.
- Portability: Request a copy of your personal information in a portable format, where required by law.
For marketing emails, you can opt out at any time by using the unsubscribe link in those emails. Even if you opt out of marketing, we may still send non‑promotional messages such as order confirmations, shipping updates, or account notices.
To exercise any rights available to you, please contact us using the information in the “Contact Us” section below. We may need to verify your identity before processing your request, and in some cases we may decline or limit a request as permitted by law.
If you have questions about rights related to data processed by Shopify for its own purposes, please visit the Shopify Privacy Portal.
11. International Transfers
We are based in the United States, and the personal information we collect is processed in the U.S. and other countries where our service providers operate. These locations may have data protection laws that differ from those in your country. Where required by law, we implement appropriate safeguards for these transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of the Services after we post changes means you accept the revised Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your rights, please contact us at:
RVTmed.store / RVT Medical Distribution
Email: Support@RVTmed.com
Phone: (208) 871‑3767
Mailing address:
RVT Medical Distribution
4236 E Millbrae Ln.
Gilbert, AZ 85234
You may also contact us through the form on our Contact Us page at https://rvtmed.store/pages/contact-us